Cropin global privacy policy
Last modified: August 21, 2024
Table of Contents
This website, www.cropin.com, and its associated domains, including the Cropin Grow (SmartFarm Plus), Cropin Trace (RootTrace) and the Cropin Connect (AcreSquare), and the other Applications (the “Website”) is owned and operated by Cropin Technology Solutions Private Limited (the “Company”/ “Cropin”, which expression shall, unless repugnant to the context or meaning thereof, include its representatives, administrators, permitted successors and assigns), having its registered office at 3rd Floor, 1021 16th Main, BTM 1st Stage, Bangalore, Karnataka – 560029, India.
Cropin is a global agri-ecosystem intelligence provider. Cropin’s suite of products enables various stakeholders in the agri-ecosystem, including financial services providers, to adopt and drive digital strategy across their agricultural operations. Using cutting-edge technology like artificial intelligence, machine learning, and remote sensing, Cropin creates an intelligent, interconnected data platform. Cropin helps organizations digitize their operations from farm to fork and leverage near real-time farm data and actionable insights to make effective decisions. Cropin helps agribusinesses bring transparency to their remote farm operations thereby monitoring progress every day and taking corrective measures immediately and helping business managers with analytics to get insights into farm data.
This Global Privacy Policy (the “Privacy Policy”) describes the manner in which Cropin and its affiliates collect, process, store, share, retain and purge personal information and / or data of its Customers and Users (the “Processing”) that we receive from You when You visit the Website and / or use our Services on the Website or which we otherwise collect from You.
1. Definitions
“Application” shall mean the software applications created, developed, and owned by Cropin to enable access and use of the Service(s) through web, mobile or other handheld devices (such as apps on iOS or Android devices).
“Business Partner” shall mean and include any third-party service provider duly authorised by Cropin to provide certain services on its behalf.
“Controller” is a person or entity that determines the purposes and means of Processing Personal Data, having the authority to decide how and why the data is processed.
“Customer” shall mean and include agribusinesses, corporations, or individuals who have entered into agreements with the Company to utilize its Services. Unless otherwise specifically provided, the Customers are generally considered the Controllers of the Personal Data processed, stored or hosted by Us in the course of providing Our Services.
“Personal Data” shall mean any information that identifies a natural person in accordance with the relevant data protection laws in Your region and does not include any publicly available information. It shall however exclude any such information permitted by law to be used with any restriction or bar. For further details on the type of Personal Data collected, please refer to Clause 3.
“Products” shall mean those products and software offered by the Company on the Website.
“Processor” is a person or entity that processes Personal Data on behalf of the Controller, following the Controller’s instructions and purposes for processing the data.
“Service(s)” shall refer to the services that the Company provides through the ‘Products’, including but not limited to the software and Application.
“User(s)” means and includes individuals who may or may not be directly associated with a Customer but use this Website or Application(s). Users under this Privacy Policy could be prospective employees, employees, visitors, partners, or end-users who interact with the Website or Application under the purview of the Customer’s agreement with the Company including the employees and/or field agents of the Customer.
“We”, “Our”, and “Us” shall mean and refer to the Company/ Cropin, the creators of this Privacy Policy.
“You”, “Your”, “Yourself” shall mean the Customer and/or the User(s) who use the Website.
2. Applicability
This Privacy Policy describes how Cropin collects, processes, stores, shares and retains Personal Data.
This Privacy Policy is limited in its applicability only to Your use of the Website. It does not apply to any Personal Data, so collected by any third parties by virtue of You clicking any third party links on our Website out of Your free volition. In such an event, the Privacy Policy of such Third-Party website shall be applicable to You.
This Privacy Policy shall not apply to Personal Data processed, stored or hosted by us when we act as a Processor on behalf of our Customers in the course of providing our Services, in which case the privacy statement of the relevant Customer will apply, and our data processing agreement with such Customer will govern our processing of Your Personal Data.
3. Information collected
We generally collect the following types of information:
Personal data:
Personal Data such as but not limited to the below:
- Your name, email address, phone number, age, gender, date of birth, Account ID, password and physical address (the “User Account Data”);
- Your banking / payment information
- Id Photo
- Id Proof details
- Family Details
- Transaction information
Information collected basis the agreement with the customer:
Notwithstanding anything mentioned in Clause 3.1 above, the Customers can ask their users to submit Personal Data to be submitted to Cropin’s systems using a custom module. The information collected depends on the Customer’s business needs. Customers are solely responsible for ensuring only the necessary information is captured. The types of information stored by Cropin to provide better Services include, but are not limited to, farmer’s education, assets, plot and crop details, farming practices, fertilizers and pesticides used, and harvest information. Cropin collects this Personal Data as per the agreement with the Customers. However, processing-related information is not covered by this policy and is governed by the Customer’s privacy policy. Any queries about processing-related information should be directed to the respective Customer.
Geo-location Information:
Geo-location Information is captured by Cropin based on the Customer’s request. The Customer can choose to enable / disable geo tracking based on business requirements, and agreement between the Customer and its user. If You use certain features of Cropin’s Website and Application, we may collect information about Your user’s location such as Internet Protocol (IP) address which in turn would enable us to infer the city, region/state, country, continent, Internet Service Provider (ISP), longitude/latitude coordinates of location, type of connection (residential, business, etc.), and name of the organisation that owns the connection.
Usage Information:
Usage Information is captured by Cropin about Your interactions with Cropin’s Website such as the pages viewed on the Website, reports and dashboards viewed, and content viewed via using API’s. We use the following to analyze the data and improve user experience:
- Google Analytics
- Google Ads
- Microsoft Clarity
- Hotjar
- HubSpot
- Factors.ai
Cookies:
We do not store any information other than user-id in cookies. You may decline these cookies by changing Your browser settings, if permitted. However, do note that this may impact Your experience in using the Services.
If You access our Service though our App we will be able to view personally identifiable information made available through Your wireless device. We may collect Your unique device identification number and other information made available through Your wireless device.
Non-identifying information:
Whenever You visit our Website, we may collect non-identifying information from You, such as Your referring URL, browser, operating system, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of Your Internet Service Provider, or additional records from a third party such as Your wireless provider, this information alone cannot usually be used to identify You.
In accordance with applicable laws, we may also collect and store certain user-related information whenever You visit our Website which shall include but not be limited to the following:
- Computer and internet connection including Your IP address, operating system and browser type;
- Mobile carrier and device information including device and application IDs;
- Cookie information and information about the timing, frequency and pattern of Your use of our Website;
4. Consent
Any consent collected on the Website with respect to the B2B business undertaken by Cropin with its Customers, shall be pursuant to a service agreement (“Agreement”) entered into between a Customer and Cropin to collect, process, store, share, retain and purge User Personal Data, necessary for the provision of Our Services.
In light of the above, the User is to note that in such circumstances highlighted in clause 4.1, the Customer is the Controller of the User information and Cropin in furtherance to the Agreement, acts merely as a Processor. All obligations to obtain the appropriate consent lies with the Customers in this regard. As per Cropin’s requirements, the Customer must provide a copy of a consent form to their users. By signing this form, the Customer’s user grants their consent for Cropin to act as a data Processor.
When Users directly access or use Cropin Website, Cropin may collect the information mentioned in Point 3. In this case, Cropin acts as both the Controller and Processor of the information. Cropin will ask for your consent to collect, use, store, transfer, and delete Your Personal Data. By clicking “I accept,” you agree to allow Cropin to collect this information. Your consent will be recorded and considered a legally binding contract between You and Cropin.
You shall be entitled to withdraw Your consent at any time by writing to our Data Protection Officer (the “DPO”) at dpo@cropin.com, which shall not apply in case of any ongoing Services.
Cropin updates this Privacy Policy from time to time. When we amend this Privacy Policy, we will place a note on our Website as to when the Privacy Policy was last modified and We may reobtain Your consent using such format and/or manner as may be required by law from time to time.
Your continued use of the Website and/or Services available through the Website despite such Notice shall constitute Your acknowledgement of the modified Privacy Policy and commitment to abide by the same.
5. External links on the website
We do not allow third parties/individuals to display advertisements when You use the Website or Application. However, the Application may be configured to include hyperlinks to other websites, content or resources by You or Your users. We have no control over such external links present in the Website or Application, which are provided by persons or companies other than us.
You acknowledge and agree that We are not responsible for any collection or disclosure of Your Personal Data by any external websites, companies or persons, nor do We endorse any advertising, products or other material on or available from such external websites or resources.
You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your Personal Data by external websites, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such websites or resources. This external website and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Data that You may be subject to. We recommend that before You enter the external website, do review their privacy policy.
6. Our use of your information
We use your personal data and information as provided below:
- To provide the Services and contact You in furtherance to it.
- To enhance or improve Your user experience by presenting the content in an efficient manner for usage on our Website or Service.
- To carry our obligations arising from any contracts entered into between You and us, including for billing.
- For analytical purposes, including but not limited to assessing usage data, usage patterns, and other similar activities.
- To send emails about our other Products or Services.
- To resolve disputes between You and Cropin.
- To send email reports as requested by You.
- To send emails and updates about Cropin, including news and requests for agreement to amended legal documents such as this Privacy Policy and our Terms of Service, or respond to inquiries.
- To perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Website or Service.
- To process payment transactions between You and Cropin.
- To monitor the traffic on our Website.
- Managing relationships with Customers, vendors and Business Partners.
- To aggregate data such as statistical or demographic data.
- Business development purposes.
- For advertising and marketing.
- Communicating with current and potential Customers, Business Partners, suppliers, vendors, and their points of contact.
- To respond to Your request under the “contact us” section or wherein You have requested a demo for a Product on the Website.
- To respond to You or evaluate Your application when You apply for an open position by either populating the application form on our Website, by email or by hard copy and whether submitted directly by You or by a third-party recruitment agency on Your behalf.
- To share with law enforcement if we are compelled to by a court order, if there has been a violation of any laws or if a violation of the Terms of Service or Privacy Policy has occurred.
- To make our Services smarter, faster, secure, integrated, and useful to You. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify usage, activity patterns and areas for integration and improvement of Services.
- To resolve technical issues You encounter, to respond to Your requests for assistance, to analyze crash information, and to repair and improve our Services.
7. Disclosure of personal data
- with our Business Partners in furtherance to providing the Services, upon taking express written “prior consent” from a Customer and on a “need to know” basis for the following purposes (i) analytics; (ii) customer support; (iii) legal; and (iv) sharing it with third parties and employees in furtherance to providing our Services.
- with any judicial, quasi-judicial, regulatory, statutory and/or any government agency pursuant to any legal requirement.
We may disclose Your Personal Data in the following instances:
- Google Analytics
- Google Ads
- Microsoft Clarity
- Hotjar
- HubSpot
- Factors.ai
8. Data transfer
9. Public data
10. Aggregate and non-identifiable data
11. Children and disabled persons
12. Data retention and storage
13. Data purging
14. Data security
- Anonymous data from every visitor of the Website to monitor traffic and fix bugs which includes (without limitation) information like web requests, the data sent in response to such requests, the Internet Protocol (“IP”) address, the browser type, the browser language, unique identifiers of the device through which the application is accessed, such as VPN, information of Wi-Fi connectivity and a timestamp for the request; and
- Log file information is automatically reported by Your browser each time the application is viewed. The server supporting the application logs may include information such as web request, IP address, Analytical Code, Geo Stamp, browser type, browser language, referring/exit pages and Universal Resource Locators (“URL”), platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on a particular page, the date and time of the request (“Log File Information”). Such Log File Information collected is not associated with any Personal Data and is only tagged to the unique identifier for a particular device.
15. Accessing, editing and removing your information
Data deletion:
Data modification
Consent withdrawal
Complaints
Attention: Rajesh Jalan (DPO)
3rd floor, 1021, 16th Main Road,
BTM 1st Stage, Bengaluru, Karnataka 560029
16. Cookies
17. Commercial/non-commercial communication
18. Severability
19. Amendment
20. Dispute resolution & governing law
21. Data controller and contact information
Office 3.05, 2585 DB, The Hague, The Netherlands.
Email: dpo@cropin.com
22. Cropin’s lawful basis for processing your personal data
- Collecting and processing precise location information from Your mobile device. b. Sending promotional emails when permitted by law.
- Processing Personal Data on the Website through cookies and similar technologies when permitted by law.
- Payment of taxes and other government levies.
- Providing Personal Data to law enforcement or other governmental bodies as required by law.
- Retaining business records required by law.
- Complying with court orders or legal processes.
23. Retention of your personal data
- Retention obligations related to litigation or government investigations.
- Retention requirements in agreements with Customers.
- Date of last interaction with Cropin.
- Time between interactions with Cropin.
- Sensitivity of the data.
- Purposes for which the data was collected.
24. Cross border data transfer
25. Your individual rights
- The right to rectify Your Personal Data
- The right to object to processing Your Personal Data
- The right to restrict processing
- The right to erase Your Personal Data
- The right to data portability; and
- The right to lodge a complaint.
- Hoge Nieuwstraat, 8 P.O. Box 93374 2509 AJ Den Haag/The Hague The Netherlands.
- Telephone : +31 70 888 8500
- Email: pers@autoriteitpersoonsgegevens.nl
- Website: autoriteitpersoonsgegevens.nl
Satellite Monitoring | Category of Third Party | Business Purpose for Disclosure |
---|---|---|
Financial Information | Payment Gateways | Processing payments and transactions |
Email and SMS Information | Email and SMS Gateway | Communication and notifications |
All Personal Data Stored on AWS Servers | AWS Servers | Secure data storage and management. |
26. Sensitive personal information
27. Exercising your privacy rights
- The right to delete Personal Data
- The right to correct Inaccurate Personal Data
- The right to access Personal Data being collected
- The right to know what Personal Data is sold or shared and to whom
- The right to opt out of sale or sharing of Personal Data
- The right to limit use and disclosure of Sensitive Personal Information
- The right of no retaliation following opt out or exercise of other rights.
- 2101 Arena Blvd Sacramento, CA 95834
- Telephone : 916-572-2900
- Email: PRA@cppa.ca.gov
- Website: https://cppa.ca.gov/