Privacy Policy

We, Cropin Technology Solutions Pvt Ltd (‘Company’) a Private Company limited by shares, incorporated under the provisions of the Companies Act, 2013, and having its registered office at 3rd floor, 1021, 16th Main Road, BTM 1st Stage, Bengaluru, Karnataka 560029, represented by its Partners, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns. The creator of this Privacy Policy ensure our steady commitment to Your privacy with regard to the protection of Your invaluable information. This privacy policy contains information about the online web based product called smartfarm.cropin.in and app based products namely smartfarm, smartsales, smartchat, cropinsights, mwarehouse and acresquare. In order to provide You with our uninterrupted use of services, We may collect and, in some circumstances, disclose information about You. To ensure better protection of Your privacy, we provide this notice explaining our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.

The smartfarm Web Application and mobile app, and acresquare mobile app provides a platform for a company/Individual to help them run their farm operations in in a very structured and disciplined manner. The smartsales mobile app provides order and dealer management system for a company. mwarehouse helps the company with complete inventory and process management system, smartchat is used by a company to chat with it’s employees / users. Companies use cropinsights to derive information about their transactions done on smartfarm.

We integrate the farm operations / order and dealer management / inventory and process management with Information and communication Technology (ICT) by putting a network of ERP and BI (Business Intelligence) across. The Company with their Web Application and Mobile Application simplifies and assists in bridging complex operational challenges in farm management. The technology allows extensive farm data collection and is backed with rich analytics for quick decision-making.

The Website/Web Application/Application helps agribusinesses to bring transparency to their remote farm operations there by monitoring progress everyday and taking corrective measures immediately and help business managers with analytics to get insights into farm data.

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CRATERS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

1. DEFINITIONS

  1. “We”, “Our”, and “Us” shall mean and refer to the creators of this privacy policy.
  2. “You”, “Your”, “Yourself” and “User” shall mean and refer to natural and legal individuals who use the Website.
  3. “Website” shall mean and refer to smartfarm.cropIn.in and “App” and “Application” shall mean and refer to all android/iOS apps created by CropIn Technology solutions Pvt Ltd.
  4. “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You. For removal of any doubts, please refer to Clause 2.
  5. The term ‘Products’ shall mean those products and software offered by the Company on the Website/ Web Application / Android and iOS apps.
  6. The term ‘Service(s) shall refer to the services that We provide through our ‘Products’, including but not limited to Our software and Application.
  7. “Third Parties” refer to any Website, website, company or individual apart from the User and the creator of the Website.

2. INFORMATION COLLECTED

We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. We may store the following information:

  1. Personal Data of the Customers and their Users, such as but not limited to the below. The type of personal data captured varies by customer as per their requirements
      1. Full Name
      2. Email address
      3. Phone number
      4. Physical Address
      5. Id Photo
      6. Id Proof details
      7. Family Details
      8. Gender
      9. Age
      10. Date / Place of Birth
      11. Use of cookies on web
      12. Bank Account details
      13. Transaction Information
  2. Customers may also ask their Users to submit additional personally identifiable information in the CropIn system using a custom configuration module available in the system. This information stored depends on the business need of the customer. You (customer) have the responsibility to ensure that only the minimum required information of Your users is captured using this module. The type of information stored in CropIn to better provide You (customer) with Services, includes but is not limited to Farmer’s education, assets etc, Farmer plot information, Crop information such as nature of crop, variety, number acres of land etc., Practices followed during farming, Fertilizer and Pesticides applied on the crop, Harvest information etc.
  3. Geo-location Information is captured by CropIn based on customer’s request. You (customer) can choose to enable / disable geo tracking based on business requirement, and contract between customer and user. If You use certain features of the CropIn platform and website, we may collect information about Your user’s location such as IP address which in turn would enable us to infer the city, region/state, country, continent, Internet Service Provider (ISP), longitude/latitude coordinates of location, type of connection (residential, business, etc.), and name of the organisation that owns the connection
  4. Usage Information is captured by CropIn about Your interactions with the CropIn platform such as the pages viewed on the website, reports and dashboards viewed, and content viewed via using API’s. We use google analytics and Crashlytics to analyze the data and improve user experience.
  5. We do not store any information other than user-id in cookies. You may decline these cookies by changing Your browser settings, if permitted. However, do note that this may impact Your experience in using the services.
  6. If You access our Service though our App we will be able to view personally identifiable information made available through Your wireless device. We may collect Your Unique Device identification number and other information made available through Your wireless device.
  7. Non-identifying information – Whenever You visit our Site, we may collect non-identifying information from You, such as Your referring URL, browser, operating system, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of Your Internet Service Provider, or additional records from a third party such as Your wireless provider, this information alone cannot usually be used to identify You.

3. EXTERNAL LINKS ON THE WEBSITE

We do not allow third parties/individuals to display advertisements when You use the Website or Apps. However, the web application may be configured to include hyperlinks to other Websites, content or resources by You or Your users. We have no control over such external links present in the Website, which are provided by persons or companies other than us.

You acknowledge and agree that We are not responsible for any collection or disclosure of Your Personal Information by any external Websites, companies or persons, nor do We endorse any advertising, Products or other material on or available from such external Websites or resources.

You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your personal information by external Websites, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, Products or other materials on, or available from such Websites or resources. This external Website and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that before You enter the external Website, do review their privacy policy.

4. OUR USE OF YOUR INFORMATION

We will never use, process, sell, transfer or give any of Your data to a third party for any purposes without Your permission. However, You agree that we may use Your data in the following cases

  1. To enhance or improve Your User experience by presenting the content in an efficient manner for usage on our Site or Service.
  2. To carry our obligations arising from any contracts entered into between You and us, including for billing
  3. For analytical purposes, including but not limited to assessing usage data, usage patterns, and other similar activities.
  4. To send emails about our other Products or Services.
  5. Resolve disputes between You and CropIn.
  6. Send email  reports as requested by You.
  7. Send emails and updates about CropIn, including news and requests for agreement to amended legal documents such as this Privacy Policy and our Terms of Service, or respond to inquiries.
  8. Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Site or Service.
  9. Process transactions between You and CropIn.

Additionally, we may give Your information to law enforcement if we are compelled to by a court order, if there has been a violation of any Indian laws or if a violation of the Terms of Service or Privacy Policy has occurred.
The data stored in CropIn can be used for the below with Your consent.

Analytics To make our Services smarter, faster, secure, integrated, and useful to You. We use collective learnings about how people use our services and feedback provided directly to us to troubleshoot and to identify usage, activity patterns and areas for integration and improvement of services.

Customer Support We use Your information to resolve technical issues You encounter, to respond to Your requests for assistance, to analyze crash information, and to repair and improve our services.

Legal CropIn will also share information including personal information with individuals or entities to the extent it believes in good faith it is required to ensure compliance with law/ regulations and/or pursuant to enforceable orders of government, law enforcement or regulatory authorities.

Effective Provision of Services We may share Your personal information to CropIn employees, contractors and agents who need to know that information in order to provide Services to You and who are subject to strict contractual confidentiality obligations and code of conduct to ensure protection of information and may be terminated if they fail to meet these obligations.

5. ACCESSING, EDITING AND REMOVING YOUR INFORMATION:

Users may in some cases be able to review and edit the personal information they have provided to us by logging into their account on the site and editing their account. In order to make these changes simply access Your account and profile.

Data Deletion CropIn stores information in it’s databases for the duration of the contract. If You delete the data using Website/Web application, then data is archived in case restoration is required at a later stage. In case any data deletion activity is required to be done, which cannot be done from Website, You can drop an email to dpo@cropin.com (Divya Manrai) and the request would be taken care of by the CropIn team within the time limit as specified in the contract, or in a maximum of 60 days. From time to time, CropIn retains residual information about You in our backup and/or database. Such information would be deleted subject to contractual agreements, provided that region/country’s law permits the same.  Post deletion of data, user would have to login as a new user.

Although most changes in information or data collection preferences may change, some information may stay stored on a browser’s web cache or in downloaded excel/pdf documents. We take no responsibility for stored information in Your cache, or in other devices that may store information, and disclaim all liability of such.

Data ModificationCropIn Website allows You to modify Your own data and make corrections / updates as necessary.  In case of any data modification activity is required to be done, which cannot be done from Website, You can drop an email to dpo@cropin.com (Divya Manrai). CropIn cannot ensure all services would work as expected after data modification / deletion, as functionalities dependent on that data might not work in certain cases. CropIn may deny data modification (if it is required for compliance of laws of that country).

Data PortabilityData portability is the ability to obtain some of Your information in a format You can move from one service provider to another. Depending on the context, You may also be entitled to request copies of personal information that You have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

In many cases, You can download Your data in reports as excel/pdf. You can also get the information by making API calls to our platform. If You need any information which is not present in these reports / API calls, You can drop an email to dpo@cropin.com (Divya Manrai)and CropIn representative would help You with Your request.

Withdrawing Consent Where You have provided Your consent to the collecting of Your personal information by CropIn’s customers, You may withdraw Your consent at any time by sending a communication to CropIn at dpo@cropin.com (Divya Manrai) stating that you are withdrawing your consent. Please note that the withdrawal of Your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. However, please note that in the event You withdraw Your consent, we cannot ensure the continuity or quality of the Services being provided to You.

Complaints If You wish to place a complaint with regard to privacy requirements or laws, access any of Your Information or would like to update or correct any errors in Your User Information, please contact CropIn at dpo@cropin.com (Divya Manrai) and also copy the data controller (customer who has collected the data) so that we can consider and respond to Your request. All requests will be addressed no later than 72 hours from the date such a request is made.

If you have any questions or complaints about this Privacy Policy or CropIn  handling practices, you may send an email at dpo@cropin.com (Divya Manrai) or send mail to:

CropIn Technology Solutions
3rd floor, 1021, 16th Main Road,
BTM 1st Stage, Bengaluru, Karnataka 560029

6. CONFIDENTIALITY AND DATA PROTECTION

Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users may fully avail of the Services of the Website. We shall not sell, share, or rent Your personal information to any marketing agencies or any other such companies that indulge in unsolicited communications. Any communication by Us to You shall be undertaken in accordance with Our Terms of Service and Privacy Policy.

CropIn stores personal information on its databases and on servers in various countries around the world. We may store Your personal information on a server located outside the country where You live. The Information that You provide, subject to disclosure in accordance with this Privacy Policy and license agreement, shall be maintained in a safe and secure manner. CropIn databases and information are stored on secure AWS servers with appropriate firewalls.

CropIn uses industry standard physical, technical and administrative security measures to safeguard all personal information, confidential and secure. We conduct periodic reviews of our security measures pertaining to our information collection, storage, to guard against unauthorized access to systems. While all reasonable efforts will be made to ensure that information submitted by You is safe and secure, CropIn makes no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.

As a User of the Services, You have the responsibility to ensure data security. You should use the Services responsibly and not share Your User Information including Your username or password or account information with any person. Do remember that You are solely responsible for all acts done under the account registered to You.

7. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

Although You are entering into an Agreement with CropIn to disclose Your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others.

Though we do not share personal information to other third parties at present, during the course of our provision of our service to You, we may delegate our authority to collect, access, use, and disseminate Your information if it is essential to do so. For example, if we add a payment processor to process card transactions as a part of farmer accounting module, and should You choose to use it, we would have to disclose Your information to process such transactions. It is therefore necessary that You grant the third parties we may use in the course of our business the same rights that You afford us under this Privacy Policy. For this reason, You hereby agree that for every authorization which You grant to us in this Privacy Policy, You also grant to any third party that we may hire, contract, or otherwise retain the Services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our Website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that You must take legal action against them directly should they commit any tort or other actionable wrong against You. Here is a non-inclusive list of third parties who we may share information with

  1. Google Analytics
  2. Crashlytics

8. COOKIES

We use data collection devices such as “cookies” on certain pages of our Websites. “Cookies” are small files sited on Your hard drive that assist us in providing customized Services. We also offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information’ which is targeted to Your interests. Cookies may be used to identify logged in or registered Users. Our cookies store only username, and no other tracking information.

The Website also has enabled the Google Analytics, which allows Google to collect data about Users on our Website, in addition to anonymous identifiers. You may choose to opt out of this by sending an email to CropIn.

9. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE:

Users may in some cases be able to review and edit the personal information they have provided to us by logging into their account on the Site and editing their account. In order to make these changes simply access Your account and profile. Although most changes in information or data collection preferences may change immediately some information may stay stored on a browser’s web cache. We take no responsibility for stored information in Your cache, or in other devices that may store information, and disclaim all liability of such. In addition, we may, from time to time, retain residual information about You in our backup and/or database based on existing contractual agreements. When a contractual agreement ends, Your data would be deleted as per the agreed terms in the legal contract agreement.

10. SECURITY:

We take certain measures to enhance the security of our Site and Services. However, we make no guarantees as to the security or privacy of Your information. It is very much so in our interest to keep our Website secure, but we recommend that You use anti-virus software, strong passwords, routine credit checks, firewalls, and other precautions to protect Yourself from security and privacy threats.

11. IDENTITY:

You agree and undertake to indemnify us in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our Website or otherwise and Your use and access of Websites and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which You may have disclosed to such Third Parties.

12. COMMERCIAL/NON-COMMERCIAL COMMUNICATION:

By providing information to the Site that forms the basis of communication with You, such as contact information, You waive all rights to file complaints concerning unsolicited email from us, since You have agreed to such communication by providing Your information to us. However, You may unsubscribe from certain communications by notifying CropIn that You no longer wish to receive solicitations or information and we will endeavor to remove You from our database where You have the right to request this under our Agreement, Privacy Policy, or applicable law, or where we voluntarily decide to grant the request.

13. SEVERABILITY:

Each paragraph of this privacy policy shall be and remain separate from and independent of and sever-able from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

14. INTERNATIONAL TRANSFER

Your data may be transferred to – and maintained on – computers located outside of Your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in Your jurisdiction. If You are located outside the India and choose to provide information to us, CropIn may transfer personal information to the India or elsewhere and process it there. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. We commit under our current data processing agreements to maintain a mechanism that facilitates transfers of personal data outside of the EU as required by the Data Protection Directive

15. AMENDMENT

Like our Terms of Service, we may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will place a note on our Site as to when the Privacy Policy was last modified. Also, an email stating the same would be sent. You must agree to the amendments as a condition of Your continued use of our Site and Service. If You do not agree, You must immediately cease using our Site and Service and notify us of Your refusal to agree by emailing us at support@cropin.in.